Privacy Policy


Updated at 2023-04-18

IMMERSIVECAST co., ltd. (following as "we", "our", or "us" below), will pay every effort to comply each Code and other laws and regulations regarding personal information, such as "Act on the Protection of Personal Information" (including the guidelines), decide the privacy policy as the basic issues regarding keeping the personal information safe, and takes care to ensure the protection of personal information of our customers (following as "you", or "your" below). This Policy (the "Policy") explains the way of treatment of the information which is provided or collected in the web sites on which this Policy is posted. In addition the Policy also explains the information which is provided or collected in the course of using our applications which exist in the websites or platforms of other company. We are the controller of the information provided or collected in the websites on which this Policy is posted and in the course of using our applications which exist in our websites or platforms of other company. Through this Policy, we regard personal information of the users as important and inform them of the purpose and method of ours using the personal information provided by the users and the measures taken by us for protection of those personal information. This Policy will be effective on the 18th day of April, 2023.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

  • • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to IMMERSIVECAST Co., Ltd., #830 LH Business Growth Center, 54, Changeop-ro, Sujeong-gu, Seongnam-si, Gyeonggi-do, Republic of Korea that is responsible for your information under this Privacy Policy.
  • • Country: where VRaum Meet Service Page or the owners/founders of VRaum Meet Service Page are based, in this case is Republic of Korea.
  • • Customer: refers to the company, organization or person that signs up to use the VRaum Meet Service Page Service to manage the relationships with your consumers or service users.
  • • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit VRaum Meet Service Page and use the services.
  • • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  • • Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
  • • Service: refers to the service provided by VRaum Meet Service Page as described in the relative terms (if available) and on this platform.
  • • Website: VRaum Meet Service Page’s site, which can be accessed via this URL: https://meet.vraum.me/.
  • • You: a person or entity that is registered with VRaum Meet Service Page to use the Services.
What Information Do We Collect?

We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

  • • Email Addresses
  • • User ID
  • • IP Address (collected from AWS server)
  • • Application Logs (collected from AWS server)
How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

  • • To personalize your experience (your information helps us to better respond to your individual needs)
  • • To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you)
  • • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
How Do We Use Your Personal Data?

We use personal data to contact you, comply with local laws, optimize your hardware and software configurations, and fix bugs. We also use personal data for our legitimate interests in business forecasting, usage analytics, and new product development.

Where and when is information collected from customers and end users?

We will collect personal information that you submit to us. And informations can be automatically collected from AWS when you;
visit, interact with, or use AWS Offerings(including when you use your computer or other device to interact with AWS Offerings);
download content from us;
open emails or click on links in emails from us.

Could my information be transferred to other countries?

We use the servers and cloud infrastructure of Amazon Web Services (AWS) for storage of personal data. All data collected by us is stored electronically in Korea and California, US in the AWS infrastructure, data center ap-northeast-2 and us-west-1. Our application servers and database servers function within Amazon VPC (Virtual Private Cloud). The database containing visitor and usage data is only accessible from the application servers, and no outside sources are allowed to connect to the database.
Membership information is transferred to global servers via AWS cloud services, which are intended for membership authentication, login, service delivery and management.
How We Share Personal Information Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below and with Amazon.com, Inc. and the affiliates that Amazon.com, Inc. controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of AWS, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
AWS shares personal information for protection of it and Others: AWS release account and other personal information when it believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of AWS, their customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
At AWS, security is our highest priority. We design our systems with your security and privacy in mind.
AWS maintains a wide variety of compliance programs that validate our security controls. AWS protect the security of your information during transmission to or from AWS websites, applications, products, or services by using encryption protocols and software.
AWS maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. AWS may request proof of identity before disclosing personal information to you.

Is the information collected through our service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information.
However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account.
Such updates, corrections, changes and deletions will have no effect on other information that we maintain in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps to verify your identity before granting you profile access or making corrections.<\p> If you wish to update or delete your information, please contact us at the email address below and we will delete it.

  • • support.vraum@immersivecast.com
    You are responsible for maintaining the secrecy of your unique password and account information at all times.
    You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
Sale of Business

We reserve the right to transfer information to a party in the event of a sale, merger or other transfer of all or substantially all of the assets of us or any of its Corporate Affiliates (as defined herein), or that portion of us or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with us, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Governing Law

The laws of Republic of Korea, excluding its conflicts of law rules, shall govern this Agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.

Your Consent

By using our service, registering an account, or making a purchase, you consent to this Privacy Policy.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

We don't collect cookies. Cookies are small pieces of data stored on your computer or mobile device by your web browser. You can collect cookies from a web browser, but do not use that information.

Kids' Privacy

We collect information from kids under the age of 13 just to better our services. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data without your permission, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services"). You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services. Third-party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Tracking Technologies
  • • Sessions
    uses "Sessions" to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.
Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explainexactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.

What is personal data in GDPR?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity. The Data Protection Principles include requirements such as:

  • • Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
  • • Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
  • • Personal data should be held no longer than necessary to fulfil its purpose.
  • • People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do.

Individual Data Subject's Rights - Data Access, Portability and Deletion

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data.
We always give you access to your data. Our customer support team is here for you to answer any questions you might have.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, which we have explained above.
CalOPPA users have the following rights:

  • • Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
  • • Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
  • • Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
  • • Right to request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we will respond to you within a month as possible.

If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.

Contact Us

Don't hesitate to contact us if you have any questions.

  • • Via Email: support.vraum@immersivecast.com
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